Shipping policy

At GivenPerfect, we aim to make your gifting experience simple and reassuring. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

Free Shipping

We are pleased to offer free standard shipping on all orders.
There are no additional shipping fees added at checkout.

Order Processing

All orders are processed within 1–2 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

During peak periods such as Valentine’s Day or major promotions, processing times may be slightly longer. If there are any significant delays, we will notify you by email.

Delivery Timeframes

Delivery times vary depending on your location. Estimated delivery timeframes are provided as a guide only and begin once your order has been dispatched.

Please note that delivery times may be affected by factors outside our control, including shipping carrier delays, customs processing, weather events, or periods of high demand.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information where available. Tracking updates may take up to 24 hours to appear after dispatch.

If you have not received tracking details within a reasonable timeframe, please contact our support team.

International Shipping

We ship to multiple locations internationally. While shipping is free, international orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges are the responsibility of the customer and are not included in the purchase price.

Customs processing times vary by country and may affect delivery estimates.

Delays and Carrier Issues

While we work closely with our shipping partners to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs authorities, or events outside our control.

Once an order has been handed over to the carrier, responsibility for delivery timing rests with the carrier.

Incorrect Address Information

Please ensure your shipping address is entered correctly at checkout. GivenPerfect is not responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us and we will review the situation on a case-by-case basis. Our goal is to ensure you have a positive experience with GivenPerfect.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to exercise any of your privacy rights, please contact us using one of the options below:

Email: admin@givenperfect.com
Phone: +61 432 311 507
Online Form: https://givenperfect.com/pages/contact

For the purposes of applicable data protection laws, GivenPerfect is the data controller of your personal information.